Refund policy

Return & Refund Policy

Effective Date: July 19, 2026

Email:: hahm6091@gmail.com

At ELVARO, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and unwashed.

  • All original tags must remain attached.

  • The item must be returned in its original packaging.

  • Proof of purchase or your order number is required.

Items that are worn, damaged, altered, or returned without their original packaging and tags may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Gift Cards

  • Final Sale or Clearance Items

  • Personalized or Custom-Made Products

  • Undergarments and intimate apparel (for hygiene reasons)

  • Items damaged due to misuse or normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged upon arrival, or if you receive the wrong product.

To request an exchange, please contact our customer support team before returning the item.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect item was shipped.

  • We recommend using a trackable shipping service, as ELVARO cannot guarantee receipt of returned packages.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number

  • Clear photos of the product

  • Photos of the shipping packaging

This information will help us resolve your request as quickly as possible.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our standard return procedure.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Name: ELVARO

Email:: hahm6091@gmail.com

Phone: +1 (949) 493-8020